Our Fees

Our fees are generally charged on a time-spent basis, calculated by reference to the hourly rates of the individuals working on your matter. Our hourly rates are reviewed annually on 1 January and can be confirmed upon request at any time.

Current hourly rates:
Director: £350 per hour
Senior Consultants: £175 per hour
Consultants: £125 per hour

In certain cases we can provide fixed fee for under our Simple Probate Service. Unless otherwise agreed, invoices are issued monthly and are payable upon presentation. Our fees are exclusive of VAT, which will be added where applicable. Disbursements and reasonable expenses incurred on your behalf will be charged in addition. Unless expressly agreed otherwise, our fees do not include third-party or other professional costs.

Interest may be charged on late-paid invoices 3% above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. Where fair and reasonable, we reserve the right to suspend services or cease acting if payment is unduly delayed.

Standard Timeframes

The average timescale for completing the administration of estates classified as standard is between six and twelve months.

Complaints

We are committed to providing a high-quality service to our clients. If a client has any comments about how we can improve our service, or they are unhappy with the service received, they should let us know by contacting Khalid Mehmood, Head of Legal Practice. We will consider carefully any complaint that is made about our probate or estate administration work as soon as we receive it and will do all we can to resolve the issue. If we do not deal with any complaint satisfactorily then a client may take the matter up with our professional body the Institute of Chartered Accountants in England and Wales and the Legal Ombudsman.

The contact details for the Legal Ombudsman are:
Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ
E-mail: enquiries@legalombudsman.org.uk
Telephone: 0300 555 0333

Diversity and Inclusion

Hadleys Wills and Estate Ltd are committed to promoting equality and diversity by actively recruiting a diverse group of employees based on individual merit, qualities and performance. By doing so, we aim to create an inclusive environment in which our employees feel welcomed and valued. We feel that such methodology creates an approachable atmosphere, which enhances a positive client experience.

Diversity data is collated as part of our recruitment process, and is also periodically collected at least every 2 years – the last collection being April 2025. However as Hadleys Wills and Estate Ltd is a small firm, there is a significant concern amongst the workforce that the publication of our results would identify individuals from known characteristics, thus allowing other private characteristics to become known.

The Equalities and Human Rights Commission states it is important that we do not breach workers’ confidentiality or reveal anything which might enable someone to work out information about another person which was provided in confidence. For this reason, the results of the returned questionnaires are not shown here. However, the results have been submitted to the Institute of Chartered Accountants in England and Wales (ICAEW) and will be included within their national, published results.

Professional Indemnity Insurance and Compensation Arrangements

We maintain professional indemnity insurance in accordance with ICAEW requirements to protect clients in the event of a valid claim arising from professional negligence. Eligible clients may also be able to claim from the ICAEW Compensation Fund, which provides an additional level of protection in certain circumstances.

Firm Details:

Hadleys Wills and Estate Ltd
Firm number: C00426510
Company number: 07739957
Head of Legal Practice: Khalid Mehmood
Website: https://www.hadleyswills.com/

Regulatory

Hadleys Wills and Estate Ltd is licensed by the Institute of Chartered Accountants in England and Wales to carry out the reserved legal activity of non-contentious probate in England and Wales.